I get this message when I try to log into the Portal:  "The maximum number of cookie values has been reached". See attached PDF for how to fix this issue on your computer and phones. 

I need to look up my Student ID in MyShasta, how do I find that number?  Log into MyShasta Select MyShasta for Students in the center area Select My Profile under the Academic Profile header Your student ID will be displayed under your full name Your student ID is seven digits

I need to update my mailing address in My Shasta, how do I do that?  Please refer to the following PDF instruction sheet.   NOTE:  Remember that these changes might take several days to go into effect. Admissions and Records may contact you regarding the changes. Please ensure you have an updated phone number in your account in case they need to contact you.

To perform a self-service password reset through the Portal, you will need to set up your account recovery method.  If you are able to log in, go to the small bubble with your initials in the top right section of the main Portal page (the one showing all your icons)  Select View Account Select Security Info > Update Info You will be asked to Authenticate - enter your MFA code Add your personal email and/or phone number for reset password capabilities. If you have not set up your password recovery options, and are completely unable to log in to our Portal, please submit a help ticket here: Request Technology Support | Shasta College 

Open Authenticator App on your phone >  Click your Shasta College account >  Click the Gear in the top Right area of the screen >   Click on the Disable phone sign in

Microsoft Authenticator will still work without a SIM card in your mobile phone - some users remove their SIM card when traveling to other countries as they only want to use their device using WiFi only. Please log into your Shasta Portal. If your Microsoft Authenticator App is already linked to the device we have on file then select “Approve a request on my Microsoft Authenticator App” to have the code sent to your Microsoft Authenticator App. If it doesn’t give you the option please select “sign in another way”, it should allow you more options to verify your identity. If you have not set up a Microsoft Authenticator App the app will guide you through linking your Shasta College account. Choose the link below based on the type of phone you use: Apple app store link: https://apps.apple.com/us/app/microsoft-authenticator/id983156458 Android app link: https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Once downloaded, go to the Shasta Portal to sign in and follow the onscreen prompts to link your school account. Once the Microsoft Authenticator app is set up correctly, it will push a notification to your phone for your approval after you have entered the correct username/password at login. Please select the “Approve a request on my Microsoft Authenticator app” option. If the notification does not appear, try opening the Microsoft Authenticator app. If you are still having trouble, please reach back out to us. Shasta College Portal Support Team www.shastacollege.edu my.shastacollege.edu www.shastacollege.edu/support

When a user attempts to log into our Portal and services using a private VPN that has a high percentage of abuse, their account will be locked and flagged as a potential risk. They will have a notice on-screen stating "We've detected suspicious activity on your account and your account has been locked" The user will need to submit a ticket themselves via our webform to request us to unlock their account: Request Technology Support | Shasta College https://www.shastacollege.edu/current-students/request-technology-support/ As a reminder, their account was flagged as high-risk and would be temporarily locked out due to internet activity from an anonymous (proxy) VPN service. If the user is not sure what that means or are not using a VPN, their account may have been compromised. It has also come to our attention that sometimes users hear about VPN services, install the VPN app, and begin using it without being fully aware of what it does or when it's running. Here are some examples of popular anonymous VPN that users may be using: Express VPN Nord VPN SurfShark VPN Proton VPN Private Internet Access Tor Recently many browsers have also added a built-in VPN mode, please make sure you aren't using that mode or plugin while accessing Shasta College resources. Also be aware that VPN's that install a mobile app or configure a system-wide VPN on your phone or tablet are very likely to cause an account lockout if you also use that device for your Shasta College email. This is due to email apps constantly running in the background and accessing Shasta College resources. Again, just a reminder that you cannot use an anonymous (proxy) VPN service while accessing Shasta College resources.